Hotel Housekeeping by Malini Singh (with Video CD)

About the book

Over the years the housekeeping operation has grown into an increasingly important activity with various multinational companies going for contract cleaning and facilities management apart from the traditional role in the hotel sector.

Hotel Housekeeping: A Comprehensive Text is especially written to meet the requirement of students pursuing various courses in Hotel Management. This new exhaustive textbook explores the key elements of housekeeping, laying emphasis on theoretical foundations as well as practical techniques of housekeeping operations.

Salient features:

•        New and previously untouched topics like Facilities Planning, Ergonomics, New Property Operation, Ecotel Certification, Disabled Guest Facility and Hotel Renovation

•        Sample interviews have been included to assist students when they go for placements.

•        Long and short sample questions asked in various universities exams are given with answer

This textbook will be immensely helpful to the students and will be an excellent guiding tool for the faculties exposing them to the changing face of housekeeping operations. The book can also prove to be useful for Human Resource and Training departments of hotels and related industries for recruitment as well as training purpose.


About the author
Malini Singh is a Hotel Management graduate from Bangalore University and MSc in Tourism from Annamalai University. The author is presently pursuing her PhD in Tourism and Hospitality from IGNOU.
Ms. Singh had joined the hotel industry in 1999 with Taj Group of Hotels followed by her stint at the Angsana Oasis Spa and Resort (A Banyan Tree property) as  Executive housekeeper. After her services with these two organizations, the author associated herself with teaching. She is currently serving as lecturer in one of the best hotel management institutes run by M.S.Ramaiah College of Hotel Management, Bangalore.

Table of contents

Foreword 
Preface 
Acknowledgements 
1. Overview of the Hotel Industry 
2. Managing Housekeeping Personnel 
3. Guest Room Layout and Content 
4. Facilities Planning and Ergonomics
5. Chemicals for Cleaning 
6. Tools for Cleaning 
7. Areas for Cleaning and Inspection 
8. Linen Room 
9. Laundry
10. Uniform Room and Sewing Room 
11. Textiles and Fibre in Housekeeping 
12. Control Desk 
13. Daily Routine and System 
14. Safety and Security Procedures
15. Outsourcing and Contracting 
16. Hotel Renovation and New Property Operation 
17. Inventory and Budgets 
18. Interior Designing and Decoration in Housekeeping 
19. Colour and Lighting in Hotels
20. Furniture, Fixture and Soft Furnishing 
21. Wall Covering and Floor Finishes 
22. Floral Art and Horticulture in Housekeeping
23. Green Housekeeping 
24. New Dimension in Housekeeping
Appendix A
Common Terminology Related to Housekeeping and Front Office 
Appendix B
Relevant Group Discussion Topics in Accommodation GD Topics 
Appendix C
Interview Tips 
Index

Recommendations
This book has been one of the most impressive books on hospitality housekeeping I have come across. Its broad coverage of the challenges involved in the industry as well as the new trends being followed globally will not only inspire upcoming housekeepers and industry people but will also help to change the way the department has been looked at. I recommend everyone engaged with housekeeping department to read this book

-Asha Singh, Executive Housekeeper, Le Meridian, Bangalore

I am delighted to see this book on Housekeeping by Malini Singh. Housekeeping has grown as an industry and is an important part of our economic growth story as well as the place where many young Housekeepers realize their dreams. This textbook adds a tremendous amount of real-world insight and relevance about housekeeping. I strongly recommend this book to all the students and hospitality industry personnel’s aspiring to make a career in this field

-Bhavana Alvares, Executive Housekeeper, Taj Westend, Bangalore

Mall Management: Operating in Indian Retail Space by Singh and Srinivasan

About the book

Many shopping malls that were developed during initial stages are facing the heat due to a clear mismatch between their offerings and shopper’s expectations. But would shopping malls be in a position to accommodate those changes? And even before that, would people developing and managing shopping malls be in a position to anticipate changes that are likely to come in future? What are the different controllable factors that can be used to mix-and match to come up with the ideal mall-mix? A search for these elements induced the authors to write this book. 

Like any other business, mall management needs a holistic approach. That is why the book is split into a number of chapters with each chapter representing a core function involved in the practice of mall management. The authors have ensured that the book highlights key aspects of these functions so that a mall manager is in a better position to understand, appreciate and supervise work in these domains. Apart from the mall managers this book would be a suitable reading for practitioners and students of Retail Management. For researchers the book highlights a holistic view of mall business and would help them in picking up threads for initiating and conducting research on issues that raise curiosity in their minds. 

About the authors

Dr. Harvinder Singh is an Associate Professor in the area of Marketing with Institute of Management Technology (IMT), Ghaziabad. He has completed his doctorate from BIT, Mesra, Ranchi, on Management of Shopping Malls. He has done his MBA from Guru Nanak Dev University, Amritsar.  He has over 14 years of teaching experience and had been part of faculty in institutions like BIMTECH, BIT Mesra, Amity Business School and APEEJAY Institute of Management. Dr. Singh was awarded ‘Dewang Mehta award for best teacher in Retail Management’ in the year 2008.

Dr. Srini R. Srinivasan is a professor of Marketing and heading the Research Program at Vivekanand Education Societies’ Institute of Management Studies and Research, Mumbai. He holds masters degree in Management Studies and has received his Ph.D in the area of Retail Management from Mumbai University. A passionate teacher, Dr. Srini has over 11 years of teaching experience in Management Institutes such as NITIE, SYMBIOSIS, KJSOMAIYA, SIESCOMS and VESIMSR where he has worked as full time faculty. He has received the Best Educationist Award in 2011 from Indian Solidarity Council & IIEM and is also a recipient of NIC Young Achievers Award. Dr. Srini has been involved in work related to strategic consulting for Lawrence & Mayo, Loot and Dosa Plaza etc.

Table of contents

1. Introduction to Retailing and Shopping Malls 

2. Concept of Shopping Mall 

3. Mall Development Process

4. Financing and Revenue Model for Shopping Malls 

5. Tenant Mix

6. Leasing Administration 

7. Marketing and Promotion Activities for Shopping Malls

8. Facilities Management in Mall Operations 

9. Regulatory Framework for Shopping Malls

10. Handling Anchor Tenants 

11. Future of Shopping Malls

Glossary 

Index

Recommendations

The last decade has seen a flurry of new malls in India. More than 260 malls have been set up in 5 years in the country. This has resulted into all kinds of new shopping habits for customers in the country and they have been looking to malls as the destination for not only shopping but also as the place for social gathering and entertainment. Not all malls that have been set up are successful and there are various reasons for this. This book demystifies the various aspects of malls and mall management and could go a long way for retail students, mall owners, mall consumers, mall tenants and even those involved in urban planning.

Kumar Rajagopalan

CEO, Retailers Association of India, Mumbai

Mall Management- Operating in Indian Retail Space is an admirable attempt to pen down various functional aspects responsible for success and failure of a modern shopping centre. I am sure that this book will help enhancing professionalism in the retail real estate sector by serving as an excellent guiding tool for the students as well as professionals.

Guruduth Prabhu

Vice President, Shopping Centres Association of India, Mumbai

I find this new book Mall Management: Operating in Indian Retail Space to be very practical, grounded and realistic. The authors have been successful in capturing the market realities and lucidly explaining the entire working of the retail real estate industry. I am sure the audience interested in retail and retail real estate will immensely benefit from this book.

Shubhranshu Pani

Managing Director Retail, Jones Lang LaSalle

Today when the concept of organized retailing is speeding up and numerous malls and shopping centres are mushrooming across the country, I believe that this book proves to be a guide to developers, mall managers and students. I find this book to be wide ranging, covering important areas like conceptualizing a mall, the legal and regulatory complexities involved, finance and   general administration and facility management. I congratulate the authors for a very timely release of this book.

Siddharth Sahgal

Head- Mall Management Portfolio, Pioneer Property Zone, Mumbai

English Language Teaching: Approaches and Methodologies by Navita Arora

About the book

Teaching of English language as second language provides a career for millions of teachers in India. The vast educational opportunities existing in the field of English language teaching could not operate effectively without the dedicated efforts of such teachers dedicated for the cause.

Maintaining the interest, creativity, and enthusiasm of experienced language teachers in their profession is one of the challenges faced by program coordinators and teacher-educators. To overcome this challenge, teachers need to expand their roles and responsibilities over time if they are to continue to find language teaching rewarding.

The field of language teaching is subject to rapid changes, as the profession responds to new educational trends as a result of changes in curriculum, and needs of the learners. As a result, teachers need regular opportunities to update their skills for professional development.

English Language Teaching: Approaches and Methodologies provides an overview of current approaches to professional development for language teachers, particularly for those new to teaching or those who seek opportunities for in-service teacher education.

About the Author
Dr. Navita Arora, a teacher educator, is actively engaged in innovative methods and techniques in the teaching of English. She has completed her Ph.D in “An investigation into relationships between personal values, teaching attitudes and socio-economic status of teacher trainees”. She has presented many papers in national seminars and her articles have been published in various national journals. She also acted as a resource person for IGNOU. She already has one book on psychology, titled Development of Learners and Teaching Learning Process, to her credit. 

Table of Contents
1. Nature of Language
2. Importance and Functions of Language 
3. Linguistic Principles 
4. Aims and Objectives of Teaching English 
5. Stating Objectives in Behavioural Terms 
6. Unit Analysis, Pedagogical Analysis and Lesson Plan 
7. Teaching of Prose 
8. Teaching of Poetry 
9. Teaching of Composition 
10. Teaching of Grammar 
11. Micro-Teaching 
12. Methods of Teaching English 
13. Learner Centered Approaches 
14. Instructional Material 
15. Development of Listening Skills 
16. Development of Speaking Skills 
17. Development of Reading Skills 
18. Development of Writing Skills 
19. Extracurricular Activities Related to English 
20. Remedial Teaching in English
21. Evaluation 
22. Digital Portfolio: Use of ICT in Learning Exercise for Language

Managing Soft Skills for Personality Development edited by B N Ghosh

About the book
Development is sometimes defined as the process of human capability expansion rather than materialistic acquisition and possession. The importance of the development of inner human potentials has been emphasized by scriptures and religious teachings of great people. The significance of personality development transcends beyond the individual domain and is now recognized as a critical component of corporate success. This is one of the reasons why the modern corporate sector is now engaged in soft skill development to make the hard skill endowment of its professionals more complete, effective and successful. In a labour-surplus economy of India, it is interesting to observe that although the demand for labour is growing rapidly, most of the unemployed labour cannot effectively be absorbed in productive occupations. Many of the unemployed labourers seeking opening in the labour market possess the necessary hard skill but they are not employable.  They are deficient in soft skill and the desirable personality pattern. As a matter of fact, soft skills and desirable personality traits have many things in common and they are complementary in nature, in spite of some minor nuances.  The title of the book reflects an interlocking relationship between what seems to be the two apparently different domains.

About the editor
B. N. Ghosh is a Visiting Professor at Leeds Institute of Management and Technology, Leeds(UK) and formerly, the Director of Institute of Management and Technology, Govt. of Kerala, Punnapra (Kerala).  He received his education from Australia, India,  UK and  USA and has taught in many universities in India and abroad including Universiti Sains Malaysia and Eastern Mediterranean University, Cyprus and has written a large number of books published by multinational publishers including Routledge, Palgrave-Macmillan, Wisdom House, Longman and Ashgate(London)and contributed a large number of research papers in refereed professional journals of India, USA, UK, Cyprus, Malaysia, Singapore, Italy, Bangladesh, Sweden, Korea, the Netherlands  and Philippines. He has provided short-term consultancy to various organizations including the UGC, Govt. of Malaysia and the UNDP. He is the recipient of the Emerald Award (UK) for academic excellence (2006) and  is the Chief Editor of Journal of Human Development.

Table of contents

Preface

1.  Soft Skill Development : An Introductory Overview

                B.N. Ghosh

2. Self-discovery and Goal-setting

                E. K. Vinod

3. Beliefs, Values, Attitudes and Virtues

                B. N. Ghosh

4.  Positive Thinking and Attitude

                B. N. Ghosh and Sule Aker

5.   Motivation

                P. Motaghi

6.  Inter-personal Relations and Communications

                N. N. Hena

7. Public Speaking

                Mehran Nejati 

8. Group Discussion : Honing the Decision Making Skill

                Sumana Shome

9.  Body Language

                Ambeesh Mon

10. Team Work and Leadership Quality

                Adel Tajasom

11.   Interviews 

                Khairiah  S. Mukhtar and Sabri  Haron

12.  Presentation

                Zanariah Jano

13.  Etiquettes

                A.K. Pain

14.  Time Management

                K.P. Kailash and M.H. Salim

15. Personality Development

                Seena Mathai  and Ooman Mathew

16.  Decision Making

                Omman Mathew

17. Conflict and Conflict Management

                B.N. Ghosh and Parvesh Chopra

18.   Stress Management

                Razeena  Padmam

19.  Leadership

                Rajeev Gupta

20.   Emotional Intelligence

                Parvesh Chopra

Recommendations

English Language Teaching in India: The Shifting Paradigm by S P Dhanavel

About the book
This book is a collection of author’s creative and practically innovative responses to some of the perennial challenges and changes in the field of English Language Teaching in India. He has made an attempt to cover almost all aspects of English Language Learning (ELL) in this volume: vocabulary, spelling, pronunciation, grammar, discourse, specific language skills, use of technology in learning, non-verbal communication skills, literature in the ELL classroom, and so on. However, the primary and recurrent concern of this volume is to highlight effective motivational strategies for successful learning of English language.


About the author
Dr S P Dhanavel received BA, MA, and MPhil degrees from Bharathidasan University, Tiruchirappalli, and PhD from Tripura University, Agartala. Besides, he has a Postgraduate Certificate in the Teaching of English from the Central Institute of English and Foreign Languages, Hyderabad and a Postgraduate Diploma in Higher Education from Indira Gandhi National Open University, New Delhi. Over the years, he has developed a number of acronyms for teaching English to the BE/BTech students of Anna University, thereby developing an innovative approach called The DELTA Approach to English Language Teaching. He integrates his teaching of English with communication skills and soft skills, using a variety of materials from newspapers, magazines, and motivational books. Currently Dr S P Dhanavel is the Professor and Head, Department of English at Anna University Chennai




Table of Contents
1. What is English?
2. English Problems and Indian Solutions
3. Globalization, English Teaching, and Information Technology
4. Technology-Enabled Language Learning
5. The Crux of Teaching English with Technology
6. Quotations for Motivation in the ESL Classroom
7. The Five ‘S’ Approach to Vocabulary Development
8. An Acronym for Teaching the Parts of Speech
9. An Acronym for Sequencing Adjectives
10. The DELTA Approach to ELL
11. The Vowels in Question Words
12. The Pronunciation of ‘X’
13. Technical Speaking
14. A Perspective on Teaching Reading
15. A Deconstructive Reading of John Milton’s “On His Blindness”
16. Teaching Sentence Writing
17. An Integrated Approach to Teaching Writing
18. An Acronym for Teaching Punctuation Marks
19. English, Communication Skills, and Soft Skills
20. A Global Perspective on Soft Skills
21. Review of Learning and Teaching English in India
22. Thinking as a Communication Skill
23. Teaching Non-Verbal Communication Skills
24. An Indian Experiment in English for Specific Purposes (ESP)
Index


Recommendations for the book

“Here is yet another book which demonstrates that Indian English Language Teaching (ELT) has come of age. In the vast ocean of ELT, this book adopts a delightfully different, refreshing perspective. I am sure that this book would prove a motivator for beginners in ELT and an eye-opener for all those interested. The contents, structure as well as organization ensure that this is a 'must' read for every ELT aspirant.”

                     -Dr. V. Saraswathi
                     Consultant, ELT and former Professor of English, Madras University


“In my assessment, the book touches upon all the central topics that have a bearing on the current ELT discourse.”
                                                                     -Dr. Gurumurthy Neelakantan
                                                                      Professor of English, IIT Kanpur

Soft Skills and Professional Communication by Francis Peter S.J.

About the book
It is a widely recognized fact today in both the corporate and educational sectors that better employment opportunities and greater success in business pre-eminently depend on possessing soft skills. In practical terms, this translates into our ability to value ourselves; interact well with our peers, subordinates, superiors, clients, suppliers, etc.; and transact business effectively. The need for an apt book on soft skills is real and the demand great. The present book, born of years of actual teaching of the course, is a response to this much felt need.

The text is developed keeping in mind the readers’ requirements helping the readers in:

• Improving confidence and self-worth
• Setting appropriate goals and getting them realized
• Improving verbal and non-verbal communication (both horizontal and vertical)
• Paying attention to grooming and demeanour
• Cultivating sound interpersonal relationships and developing an awareness of the customers’ psychological and emotional needs

The book can be used both as a self-help book and as a course book. It provides theoretical input; practical tips; and self-assessment and project exercises. It is aimed at catering to the needs of the eager individual, educational institutions as well as the corporate personnel.

Table of Contents

Preface

Acknowledgements

1. Soft Skills: The Bedrock of Career Growth

2. Personality Development and Self-Esteem

3. Smart Goals

4. Career Planning

5. Job Interview

6. Communication Skills

7. Team Building

8. Business Meeting and Business Etiquette

9. Listening in Business

10. Public Speaking

11. Humour in Business

Index 

About the Author

Rev. Dr. Francis Peter S.J., a Jesuit priest of Loyola College, Chennai, is currently the Director of LIERA (Loyola Institute for Education Research and Action). Father Peter has an MA in English Language and Literature from Madras University and a Postgraduate Diploma in the Teaching of English (PGDTE) from English and Foreign Language University (EFLU), Hyderabad. He also acquired a degree in philosophy from the Jesuit College, Shembaganur, and BEd from Madurai Kamaraj University. From Ealing College, London (Now Thames Valley University) where he went on a British merit scholarship) he obtained an additional MA in ELT. He completed his PhD in Teaching English to the Disadvantaged from Barathidasan University, Trichy. In collaboration with IIT Madras, he helped design, deliver and test some 370 Air Traffic Controllers from across the country. 

Social Psychology 10e by David Myers (Indian Adaptation)

About the book
In the 10th edition of Social Psychology, David Myers once again weaves an inviting and compelling narrative that speaks to all of your students regardless of background or intended major. Through examples and applications as well as marginal quotations from across the breadth of the liberal arts and sciences, Myers draws students into the field of social psychology.

The Indian Adaptation

• Caters to the syllabi of social psychology of most major Indian universities
• Covers topics, researches and social issues pertaining to India more than any other contemporary textbook on social psychology
• Has psycho-social-cultural relevance for Asia-Pacific region, especially for Indian social context
• Presents Indian ways of resolving social conflicts and aggression
• Ancient practices for healthy lifestyle and well-being, such as yoga and meditation, have been added as guiding practices to develop global health and philosophical and spiritual development.
• Indian examples and research studies have been added at appropriate places throughout the text.
• Deals with a wide variety of social issues and problems in Indian context, like beliefs; attitudes; judgements; cultural influences, gender and groups; and prejudice

Newly added topics of current social problems and issues:

• Social influences of genes, culture and gender
• Helping behavior
• Effects of social relationships on health and well-being
• Remedial measures for preservation of our natural resources, environment, food and water, etc.
• Values of caring, sharing and helping
• Peace making in conflicting relationships

A number of applications of social psychology are provided such as:

• Social psychology in a clinic (social responsibility toward caring of sick, disabled and old, value of helping and altruism)
• Social psychology in a court (social responsibility of judiciary)

=======================================================

Table of contents

Chapter 1 Introducing Social Psychology 

Part One Social Thinking

Chapter 2 The Self in a Social World 

Chapter 3 Social Beliefs and Judgements 

Chapter 4 Behavior and Attitudes 

Part Two Social Influence

Chapter 5 Genes, Culture, and Gender 

Chapter 6 Conformity and Obedience 

Chapter 7 Persuasion 

Chapter 8 Group Influence 

Part Three Social Relations

Chapter 9 Prejudice: Disliking Others 

Chapter 10 Aggression: Hurting Others 

Chapter 11 Attraction and Intimacy: Liking and Loving Others 

Chapter 12 Helping 

Chapter 13 Conflict and Peacemaking 

Part Four Applying Social Psychology

Chapter 14 Social Psychology in the Clinic 

Chapter 15 Social Psychology in Court 

Chapter 16 Social Psychology and the Sustainable Future 

Epilogue 

References 

Subject Index/Glossary 

=======================================================

About the author

Since receiving his Ph.D. from the University of Iowa, David Myers has spent his career at Michigan’s Hope College and has taught dozens of social psychology sections. Hope College students have invited him to be their commencement speaker and voted him “outstanding professor.” Myers’ scientific articles have appeared in some three dozen scientific books and periodicals, including Science, the American Scientist, Psychological Science, and the American Psychologist.

The Adaptors

Prem Sahajpal obtained her Ph.D. in social psychology from the University of Delhi. She served as a faculty member in the Department of Psychology of Indraprastha College, University of Delhi, from 1970 to 1972 and of Lady Shri Ram College for Women, University of Delhi, from 1972 to 2009. Presently, she is associated with NCERT Delhi) and NIPCCD (Delhi), as a resource person/guest faculty. She is also working with NGOs like Muskan, SAHAN, Federation for Welfare of Mentally Retarded (India), OSTOMY Society, INDIA, as a counselor.

Pushpita Behera obtained her graduation and post graduation in psychology from Utkal University, Orissa. Thereafter, she went on to complete her MPhil in clinical psychology from the University of Delhi and PhD in organizational behaviour from IIT Bombay. She has received a number of scholarships and awards, including National Scholarship for securing first position in graduation and third position in post graduation. Currently, she is working as an Assistant Professor at the Department of Psychology of Lady Shri Ram College for Women, University of Delhi.

General Psychology by Amit Abraham

About the book

The approach to the subject matter presented in this book ascends from basic information to a critical analysis of the same. The book covers most of the syllabus prescribed by the major Indian universities and that too dealt in elaborative details. It provides a rich theoretical base and includes the latest theories related with the subject matter. Latest researches and developments have been mentioned. Interesting research studies are provided in boxes related with the topic being discussed. There are a number of illustrations to help students diagrammatically understand the topic being discussed. Boxes also contain important information, tips and at places summary of the topic discussed. At the end of each chapter a number of different types of exercises are given to enable the readers to evaluate themselves. References, a subject index as well as a detailed glossary are also provided at the end of the book.

Table of contents
CHAPTER 1 INTRODUCTION 
CHAPTER 2 BIOLOGICAL FOUNDATION OF BEHAVIOR 
CHAPTER 3 PROCESSES OF CONSCIOUSNESS—ATTENTION 
CHAPTER 4 SENSATION AND PERCEPTION 
CHAPTER 5 SLEEP, DREAMS, HYPNOSIS, MEDITATION AND DRUGS 
CHAPTER 6 LEARNING AND CONDITIONING 
CHAPTER 7 MEMORY AND FORGETTING 
CHAPTER 8 THINKING AND LANGUAGE 
CHAPTER 9 MOTIVATION 
CHAPTER 10 EMOTIONS 
CHAPTER 11 INTELLIGENCE 
CHAPTER 12 PERSONALITY THEORIES 
Glossary 
References 
Index


About the author
Amit Abraham is head of the postgraduate department of psychology at St. John's College, Agra.


Recommendations for the book
“It is a refreshing new work on Introductory Psychology, where the author has taken the effort in presenting a different orientation, beneficial to the student community and readers at large. In terms of coverage the book is quite comprehensive with nicely laid-out chapters. I am sure,this book will be a significant addition to the existing body of literature on this topic”

-Prof. G P Thakur 

Former President  & Fellow, Indian Academy of Applied Psychology

======================================================

"This is a very well-written introductory textbook for those students who are taking their first course in psychology. It is a comprehensive and reader-friendly book presenting the material in simple, lucid and scientific language. The coverage is updated with data about contemporary developments in the field. The boxed information in different chapters is very useful in consolidating the learning about psychological concepts and theories, and appreciating their application in every-day life. Self-evaluation tests given at the end of each chapter add to the worthiness of this book."

-Prof. Ajit K Dalal
Department of Psychology, University of Allahabad and Editor of Psychology and Developing Societies