Hotel Housekeeping by Malini Singh (with Video CD)

About the book

Over the years the housekeeping operation has grown into an increasingly important activity with various multinational companies going for contract cleaning and facilities management apart from the traditional role in the hotel sector.

Hotel Housekeeping: A Comprehensive Text is especially written to meet the requirement of students pursuing various courses in Hotel Management. This new exhaustive textbook explores the key elements of housekeeping, laying emphasis on theoretical foundations as well as practical techniques of housekeeping operations.

Salient features:

•        New and previously untouched topics like Facilities Planning, Ergonomics, New Property Operation, Ecotel Certification, Disabled Guest Facility and Hotel Renovation

•        Sample interviews have been included to assist students when they go for placements.

•        Long and short sample questions asked in various universities exams are given with answer

This textbook will be immensely helpful to the students and will be an excellent guiding tool for the faculties exposing them to the changing face of housekeeping operations. The book can also prove to be useful for Human Resource and Training departments of hotels and related industries for recruitment as well as training purpose.


About the author
Malini Singh is a Hotel Management graduate from Bangalore University and MSc in Tourism from Annamalai University. The author is presently pursuing her PhD in Tourism and Hospitality from IGNOU.
Ms. Singh had joined the hotel industry in 1999 with Taj Group of Hotels followed by her stint at the Angsana Oasis Spa and Resort (A Banyan Tree property) as  Executive housekeeper. After her services with these two organizations, the author associated herself with teaching. She is currently serving as lecturer in one of the best hotel management institutes run by M.S.Ramaiah College of Hotel Management, Bangalore.

Table of contents

Foreword 
Preface 
Acknowledgements 
1. Overview of the Hotel Industry 
2. Managing Housekeeping Personnel 
3. Guest Room Layout and Content 
4. Facilities Planning and Ergonomics
5. Chemicals for Cleaning 
6. Tools for Cleaning 
7. Areas for Cleaning and Inspection 
8. Linen Room 
9. Laundry
10. Uniform Room and Sewing Room 
11. Textiles and Fibre in Housekeeping 
12. Control Desk 
13. Daily Routine and System 
14. Safety and Security Procedures
15. Outsourcing and Contracting 
16. Hotel Renovation and New Property Operation 
17. Inventory and Budgets 
18. Interior Designing and Decoration in Housekeeping 
19. Colour and Lighting in Hotels
20. Furniture, Fixture and Soft Furnishing 
21. Wall Covering and Floor Finishes 
22. Floral Art and Horticulture in Housekeeping
23. Green Housekeeping 
24. New Dimension in Housekeeping
Appendix A
Common Terminology Related to Housekeeping and Front Office 
Appendix B
Relevant Group Discussion Topics in Accommodation GD Topics 
Appendix C
Interview Tips 
Index

Recommendations
This book has been one of the most impressive books on hospitality housekeeping I have come across. Its broad coverage of the challenges involved in the industry as well as the new trends being followed globally will not only inspire upcoming housekeepers and industry people but will also help to change the way the department has been looked at. I recommend everyone engaged with housekeeping department to read this book

-Asha Singh, Executive Housekeeper, Le Meridian, Bangalore

I am delighted to see this book on Housekeeping by Malini Singh. Housekeeping has grown as an industry and is an important part of our economic growth story as well as the place where many young Housekeepers realize their dreams. This textbook adds a tremendous amount of real-world insight and relevance about housekeeping. I strongly recommend this book to all the students and hospitality industry personnel’s aspiring to make a career in this field

-Bhavana Alvares, Executive Housekeeper, Taj Westend, Bangalore